2013-8-12

急招-BILINGUAL - CANTONESE/MANDARIN CUSTOMER SERVICE CONSULTANT

Sue今天发邮件给我的，是她同事负责招聘的一个职位。一个知名大公司招聘客服，详见下述。工资还不低呢，不是要同时会普通话和粤语的，会一种就可以，英语是必须要会的。当然如果你三种都会肯定有优势了。

希望大家找工顺利。

Title: BILINGUAL - CANTONESE/MANDARIN CUSTOMER SERVICE CONSULTANT

Primary responsibilities:

Passionately connect and build rapport with a variety of customers and their changing needs;

Right size our customers based on their individual needs and promote appropriate products and services as necessary;

Using customer service tools, systems and training to understand and resolve customer questions and concerns

Building relationships and loyalty with customers via friendly, efficient and high-quality customer service.

Identifying and introducing opportunities for customers to benefit from Rogers products and services, based on their needs and interests.

Completing administrative activates associated with serving customers, including accessing information and documenting transactions details

Continually growing and improving your service skills, supporting business change and learning through progressive training and development programs.

Complete accurate transactions with a sense of urgency and an eye for detail;

Take appropriate action to efficiently resolve issues;

Take accountability to solve issues from beginning to end;

Receive and incorporate feedback to improve personal and business performance;

"Commit to being there" for our customers and share our dedication in striving to deliver world class customer service and first call resolution!

Qualifications:

Completed high school diploma or higher;

Speak Cantonese or Mandarin AND English

Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand as the call centre is open from 8am-12am 7 days a week, 365 days a year.

Must be punctual and committed to work flexible schedules;

Possess superior multitasking abilities;

Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;

Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;

Ability to find customer answers quickly and accurately while using multiple resources;

Must be comfortable working in a highly structured, measurable target driven environment.

You should join us because:

Company

Canadian owned and operated company innovative, progressive and ahead of the curve!

Offer you a FULL TIME permanent position

You will receive fully paid training (mandatory full time attendance during the session);

You will get a competitive starting salary at 29,718.00, an evening premium from 8pm-12am with an additional $1.00/hour; as a Bilingual Customer Service Consultant you will receive a $.50/hour premium; and an excellent bonus program (up to $3,000 per year, based on performance;

You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program;

Up to a 50% discount on many products and services after 6 months of service;

We are accessible via TTC; close to the 401; In addition, we have a shuttle bus that can take you to and from Fairview Mall.

We believe in developing our employees - you will have access to a rewarding career with growth opportunities!

All qualified applicants please email your resume to 该Email地址已收到反垃圾邮件插件保护。要显示它您需要在浏览器中启用JavaScript。

We thank all applicants, however only qualified candidates will be contacted for an interview.